concierge class service
Meet Our People
Concierge Class is National Travel’s patented class of service that reflects our commitment to provide every customer VIP service, every time. In an increasingly itemized and ancillary fee-based industry, National Travel offers a uniquely universal standard of service and personalized travel management to our customers.
National Travel has developed rigorous customer service protocols and tracking programs, as well as cutting-edge technology in order to provide the utmost in responsiveness and accessibility to our customers. Our Concierge Desk Specialists anticipate traveler needs and are empowered to act on behalf of the customer in order to provide the safest, most convenient and most enjoyable travel experience.
Our agents undergo intensive, on-going training that empowers them to provide the highest level of customer service. Agents continually monitor flights and ensure that travel is successfully completed, even if airline cancellations or delays threaten the integrity of the trip. We obtain special amenities for our customers, including priority seat assignments, advance boarding passes, restaurant reservations, event tickets, meeting rooms and black car service.
National Travel’s Concierge Class service is our guarantee that your travel needs will be fulfilled by an expert agent who is committed to excellence in customer service.